We deliver Worldwide.
This excludes countries listed by HM Government as being under "trade sanctions, embargoes or other restrictions". The list is kept up to date here on the Gov.UK website.
Orders are normally dispatched within 24 hours if they are a stock item. We hold all the items listed on our website in stock, but from time to time and due to demand or production issues, certain items my not be immediately available. We aim to indicate any availability issues on our website at the time of order, but if not, you will be advised within 24 hours.
We use a range of carriers. You will be offered a choice of carrier at checkout along with the associated cost. In the UK we generally use Royal Mail for low value items and DHL for heavy and expensive goods. Outside the UK, airmail or DHL / FedEx options will be offered.
You will receive an email upon dispatch and a tracking number if available for the chosen service. Goods normally arrive throughout the UK within 1 to 2 days, within Europe airmail can take up to 7 working days and outside Europe please allow a little longer. Carriers are generally much quicker, often next day to the EU and 2 to 3 days for the rest of the world, excluding remote areas.
Should your order not arrive withing a reasonable time period please email firstname.lastname@example.org, quoting your name and order number. We will investigate and get back to you within 24 hours.
EU Customers - NO TAX or CHARGES on delivery
We are located in Northern Ireland and will continue to export under EU Customs Rules (unlike companies in the rest of the UK). So, from 1 January 2021, nothing changes. You continue to pay the vat inclusive prices on our website, and you will not pay any tax or tariffs upon delivery. Businesses will still be able to enter their vat number at checkout and we will zero rate the sale.
And of course, there is no change for our customers throughout the United Kingdom.